Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Ensuring the product meets business objectives and client needs by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance. Focus on task lifecycle management, prioritizing objectives, and ensuring timely, high-quality deliveries.

Location: Georgia, Poland

Company

hirify.global is an international technology company with software development expertise in iGaming, fintech, and martech.

What you will do

• Tech support: Investigate issues, testing, reproducing, searching documentation and describing technical tasks for development.
• Product Customisation: Help merchants tailor solutions, setup routing strategies, gather analytics, provide advices.
• Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
• Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries.

Requirements

• English Proficiency – Upper Intermediate or higher
• Presentation skills – Confident leading calls, demonstrations, and presentations.
• Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
• Proficient with Postman including scripts, tests, and so on (or analogs).
• Advanced usage of AI tools.
• Proactive mindset with a commitment to delivering results.

Nice to have

• Russian Proficiency – Upper Intermediate or higher
• Hands-on experience with payment systems providers (cascading, 3DS, etc)
• Prior experience in technical support
• Coding knowledge – ability to build a simple HTTP client (any language), create an API signature script
• Familiarity with ELK stack or similar logging/monitoring tools

Culture & Benefits

• Comprehensive Mental Health Programme.
• Private insurance (depending on contract type).
• Paid gym memberships.
• Free English lessons (online).
• +1 day off per calendar year.
• Referral program rewards.
• Upskilling, internal workshops, and participation in professional conferences and corporate events.