Consultant, Customer Success (SaaS)

TL;DR

Consultant, Customer Success (SaaS): Establishing strategic relationships with new and existing users, setting critical performance goals, and acting as a consultative resource to help clients achieve their goals with an accent on driving high-impact business strategies and maximizing upsell opportunities. Focus on enabling partners, optimizing product usage, and advocating for customer needs across internal stakeholder groups.

Location: Remote (US Only). Expectation to visit major accounts on a regular basis. Support for clients in multiple time zones may require flexibility.

Salary: $59,987–$85,834 annually.

Company

hirify.global is a global software leader that automates the insights gathering process with one of the world’s largest consumer networks for digital survey-based research.

What you will do

• Enable customers to achieve goals using hirify.global's self-service products.
• Manage relationships to drive high-impact business strategies.
• Execute customer success plans and support new client onboarding.
• Identify and execute growth opportunities for existing clients.
• Provide regular training on products and new features.
• Work with sales and technical teams to pitch new products and provide strategic consultation.

Requirements

• Relevant customer-facing experience with ability to manage multiple complex projects.
• Experience with internal and external relationship management, client presentations, and quantitative data analysis.
• Excellent written and verbal communication skills, with ability to present to C-level clients.
• Disciplined work ethic, self-motivated, and detail-oriented mindset focused on achieving revenue goals.
• Proven track record of driving client business growth and achieving revenue targets.
• Ability to convey complicated ideas to technical and nontechnical audiences.

Nice to have

• Experience managing Enterprise SaaS or Subscription based clients.
• Previous experience supporting software or SaaS products.
• Good understanding of software and technology solutions.
• Exposure to API integrations and customized applications.
• Previous experience working with Salesforce and/or PowerBI.
• Bilingual in Spanish.
• Market research or Sample experience.

Culture & Benefits

• Remote work option.
• Medical, Dental, and Vision insurance options.
• 401K with company matching.
• PTO and unlimited sick days.
• Paid maternity and paternity leave.
• Culture of collaboration, innovation, accountability, and caring.