Support Engineer (EMEA)

TL;DR

Support Engineer (EMEA): Providing world-class developer support for hirify.global users, covering billing, pre-sales, optimization, and implementation issues, with an accent on timely responses, issue triage, and documentation. Focus on reproducing issues, creating test cases, and improving test coverage for a variety of technical topics.

Location: Remote (must be in European time zones)

Company

hirify.global is a Postgres development platform offering a complete backend solution with integrated services like Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.

What you will do

• Provide initial and timely responses to support cases (billing, pre-sales, optimization, implementation).
• Triage support cases by directing users to resources or escalating to specific technical or business teams.
• Monitor multiple feedback channels, including GitHub Issues & Discussions.
• Identify and suggest internal tooling for improved support efficiency.
• Reproduce issues, create test cases, and improve test coverage if experienced with testing.

Requirements

• 3+ years of experience in customer support, providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL), comfortable with complex queries.
• Excellent communication skills and fluency in English (C1+).
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Must be based in European time zones.

Nice to have

• Familiarity with popular JavaScript frameworks like React, Vue, and Svelte and some experience with Node.js.
• Database administration experience.
• Degree in Computer Science.

Culture & Benefits

• Fully remote, with a WeWork membership or co-working allowance provided.
• Every team member receives ESOP (equity ownership).
• Tech allowance to set up your ideal work environment.
• 100% health insurance coverage for employees and 80% for dependents.
• Annual off-sites for company connection and collaboration.
• Flexible, asynchronous work environment.
• Annual education allowance for professional development.

Hiring process

• Apply, followed by an Intro Call.
• Up to four interviews with founders, future teammates, and cross-functional members.
• Decision phase, potentially with a final question.