Support Engineers (PostgreSQL)

Location: Fully remote globally, with a required schedule aligned to European time zones. Monday–Friday.

Company

Supabase provides an open-source-first Postgres development platform with integrated Database, Auth, Storage, Edge Functions, Realtime, and Vector Search services.

What you will do

• Provide timely developer support for billing, pre-sales, optimization, implementation, and technical questions.
• Triage support cases by sharing documentation, previous answers, code examples, or escalating issues to technical and business teams.
• Monitor feedback channels including GitHub Issues and Discussions.
• Identify opportunities to develop or adopt internal tooling that improves support efficiency.
• Reproduce technical issues, create test cases, and improve test coverage when applicable.

Requirements

• 3+ years of experience in customer support for technical customers or developer support.
• Strong SQL skills, ideally with PostgreSQL, including comfort with complex queries.
• Excellent communication skills and fluency in English.
• Experience with Linux or Unix operating systems and the command line.
• Experience working with GitHub Issues and Discussions.
• Availability to work Monday–Friday in European time zones.

Nice to have

• Database administration experience.
• Familiarity with React, Vue, Svelte, or Node.js.
• Experience with testing and a degree in Computer Science.

Culture & Benefits

• Fully remote, globally distributed work with no Supabase offices.
• WeWork membership or coworking allowance available worldwide.
• Employee ESOP and technology allowance for work equipment.
• Health insurance coverage for employees and partial coverage for dependents.
• Asynchronous and flexible work environment with annual off-sites.
• Annual professional development allowance for courses, books, conferences, or other learning.