Technical Support Engineer

TL;DR

Technical Support Engineer (Web Hosting): Providing support to customers with technical issues related to web hosting services through various channels. Focus on troubleshooting technical issues, guiding customers through setup processes, and translating technical solutions into easy-to-understand language.

Location: Remote / Serbia

Company

hirify.global is looking for a Technical Support Engineer to assist customers with technical issues related to their web hosting services.

What you will do

• Troubleshoot and resolve technical issues related to web hosting services via phone, chat, and ticketing systems.
• Guide customers through the setup and configuration of email accounts, cPanel, and FTP clients.
• Explain technical concepts and solutions clearly to non-technical users.
• Provide billing support and necessary information.
• Collaborate with team members by learning from others and sharing knowledge.
• Expand technical skills through internal tools, training, and hands-on experience.

Requirements

• Working knowledge of Linux environments.
• Knowledge in DNS, email, cPanel, Web Host Manager (WHM), and command line tools.
• Experience creating or hosting websites.
• Solid technical problem-solving and troubleshooting skills.
• Previous experience in a helpdesk or call center environment is preferred.
• Excellent knowledge of English, written and spoken

Culture & Benefits

• Maintain a customer-first mindset by providing thoughtful, personalized support.
• Strong willingness to learn and grow into more advanced technical roles over time.
• Helpful attitude with a friendly, professional communication style.
• Ability to translate technical solutions into clear, easy-to-understand language for customers.