Customer Support Representative

TL;DR

Customer Support Representative: Resolving issues for mid-tier viewers and broadcasters on a live-streaming platform with an accent on timely responses and efficient ticket management. Focus on improving user experience and achieving personal KPIs within a collaborative team environment.

Location: Hybrid flexibility, 4 days in office and 1 day home office in Warsaw, Poland

Company

hirify.global is a successful, market leader, a live-streaming Platform with 450+ million registered users.

What you will do

• Serve as a point of contact for Mid-tier viewers and broadcasters.
• Qualify and resolve user-reported issues in a timely manner via text communication channels.
• Record issues in a task tracking tool (JIRA).
• Gather feedback and propose improvements to user experience.
• Achieve good results in personal KPIs and assist teammates.

Requirements

• Prior experience in customer service (1+ years).
• Exceptional English (C1+) with a professional tone in written communication.
• Fluency in Russian MUST.
• A strong desire to help and teach, with the ability to empathize with customers.
• Competent speech and the ability to communicate effectively.
• A responsible team player.

Nice to have

• Knowledge of additional languages (Arabic, Turkish, Spanish).
• Prior experience with helpdesk systems (Zendesk, Intercom, etc).
• Experience with task tracking tools (Jira, YouTrack, Confluence).
• Prior experience and success as a live streaming broadcaster.

Culture & Benefits

• Stock options grant.
• Competitive salary.
• Medical insurance for you and 75% off for your relatives.
• Free lunches and dinners.
• Hybrid flexibility.
• Cheerful team spirit and fun office atmosphere.