Onboarding Executive (Fintech)

TL;DR

Onboarding Executive (Fintech): Leading client onboarding journeys to ensure seamless, compliant, and positive experiences, with an accent on AML policies, due diligence, and financial crime screening. Focus on risk-based decision making, meeting SLAs, and continuous process improvement within a fast-growing scale-up environment.

Location: Hybrid in London, UK (at least 1 day a week in office).

Company

hirify.global is an online savings platform reinventing how individuals, businesses, and charities manage, protect, and grow their cash.

What you will do

• Lead the client onboarding journey, ensuring a smooth, professional, and positive experience.
• Act as the first point of contact for clients, explaining onboarding requirements and managing expectations.
• Serve as the final approver for onboarding applications, applying sound judgement and thorough risk assessments across multiple client types.
• Safeguard the business by adhering to AML policies, conducting due diligence (CDD/EDD), and managing financial crime screening.
• Consistently meet service-level agreements (SLAs) and key onboarding targets for timely and efficient client experiences.
• Identify opportunities to streamline workflows, enhance client experience, and maintain high-quality standards.
• Utilize CRM and workflow management tools (e.g., Comply Advantage, LexisNexis, GBG, Salesforce) to monitor applications and resolve issues.

Requirements

• Good understanding of AML regulations, customer due diligence (CDD/EDD), sanctions, PEP, adverse media checks, and financial crime screening.
• Exceptional communication skills to clearly explain complex requirements in a client-friendly manner.
• Strong interpersonal skills with a client-first mindset to build rapport and manage client relationships effectively.
• Proven ability to work to defined SLAs and productivity targets while maintaining quality and compliance standards.
• Strong organizational skills to prioritize tasks, manage competing deadlines, and deliver high-quality results in a fast-paced environment.
• A meticulous and proactive approach, ensuring accuracy and compliance.
• Comfortable with CRM systems, compliance tools, and workflow management solutions.
• Ability to anticipate challenges, resolve issues, and deliver solutions that enhance the client journey.

Culture & Benefits

• Hybrid working in London, with at least 1 day a week with your team in the office.
• Competitive bonus scheme designed to reward high performance.
• Flexible benefits budget for meaningful benefits like hormone/fertility testing, cancer screening, or neuro-diversity coaching.
• A range of salary sacrifice options (electric cars, nursery schemes, home/tech goods).
• Around the World scheme: 3 months work from anywhere annually.
• Mental wellbeing support with access to therapy and mental health sessions through Spill.
• £1,000 personal development budget for professional growth.
• Private health care with AXA, including reduced gym memberships and medical history disregarded.
• Medical cash plan for dental and optical expenses.
• Life insurance and Income Protection (four times annual salary).
• Matched pension contributions up to 5%.
• 25 days holiday, plus bank holidays, well-being days, and volunteering days.
• Enhanced maternity, paternity, and adoption pay.