Product Lead (AI)

TL;DR

Product Lead (AI): Driving the product vision and roadmap to create an AI-first support experience, focusing on instant and effective resolution of user inquiries. Focus on collaborating with engineering, design, and support teams to define, build, and launch new AI capabilities that deliver a seamless user experience.

Location: Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Company

hirify.global is reshaping how people around the world experience financial freedom.

What you will do

• Drive the product strategy for our AI assistant, Finn, to instantly and effectively resolve user inquiries, significantly reducing the need for human intervention while boosting customer satisfaction.
• Lead the end-to-end product lifecycle, collaborating with engineering, design, and support teams to define, build, and launch new AI capabilities that deliver a seamless user experience.
• Develop and implement a robust cost-management strategy for our LLMs, ensuring our AI support remains highly scalable by reducing, controlling, and accurately predicting operational costs.

Requirements

• Proven experience in product management, with a strong track record of leading complex projects and defining a product vision from concept through to launch.
• Deep familiarity with LLM concepts, their limitations, and their real-world applications, particularly within a customer-facing product.
• A solid understanding of customer support fundamentals and what drives user satisfaction in a support environment.
• Excellent communication and stakeholder management skills in English, with the ability to collaborate effectively with both technical and non-technical teams in a fast-paced environment.
• An analytical, data-driven mindset with strong project management skills.

Nice to have

• Basic technical skills in coding are a plus.

Culture & Benefits

• Great, international colleagues who share your mindset.
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration.
• We support growth with hirify.global Academy and €1500 annual learning budget.
• Travel expenses are covered whether you come walking or by bike, bus or car.
• Friday drinks and other celebrations - hirify.global style.