Technical Billing Support Engineer

TL;DR

Technical Billing Support Engineer: Providing expert-level billing technical assistance and resolving complex billing and invoice product issues with an accent on troubleshooting software, APIs, integrations, and infrastructure. Focus on diagnosing problems, collaborating with engineering and product teams, and ensuring exceptional customer experience in a fast-paced environment.

Location: Onsite in Spain (Barcelona or Santander)

Company

hirify.global is a global technology and supply chain services provider.

What you will do

• Respond to complex inbound billing and technical service requests directly with customers via phone and email.
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Reconcile invoicing with vendor invoices or SAP and process credits and debits as needed.
• Create and maintain internal documentation and lead incident response or participate in on-call rotations.
• Collaborate with engineering, product, and vendor teams to resolve issues and improve processes.
• Support multiple cloud and hardware solutions and handle support requests from resellers.

Requirements

• Experience with billing and invoicing systems, including processing credits and debits.
• Strong knowledge of SAP, SaaS platforms, APIs, databases, and cloud services (AWS, Azure).
• Excellent verbal and written communication skills in English with a customer-first mindset.
• Ability to work onsite in Spain (Barcelona or Santander) with some weekend and late hours availability.
• Experience with ticketing systems such as Zendesk and Jira, and basic Linux environment knowledge.
• High school diploma required; secondary degree preferred.

Nice to have

• ITIL and Microsoft Azure certifications.
• Programming/scripting experience (Bash, Python, PowerShell, PHP) and SQL knowledge.
• Experience with virtualization and orchestration technologies like Docker and Kubernetes.

Culture & Benefits

• Work in a high-performing support team embedded in a global technology company.
• Opportunities for continuous learning and process improvement.
• Collaborative environment with cross-functional teams.