Customer Enablement Manager

TL;DR

Customer Enablement Manager: Leading the development and continuous improvement of a customer-facing help center and dynamic enablement programs with an accent on content creation, program development, and data-driven insights. Focus on enhancing user proficiency, improving product adoption, and seamlessly integrating enablement content with product roadmaps and marketing strategies.

Location: Must be based in the United States.

Salary: $96,000–$144,000 USD

Company

hirify.global is a remote-first company leading in AI-powered solutions that automate critical private market workflows across the fund lifecycle.

What you will do

• Manage and continuously improve a customer-facing help center.
• Create help center articles, video tutorials, and training materials aligned with product and marketing strategies.
• Design and implement customer enablement programs in collaboration with Customer Success and implementation teams.
• Collaborate with Product and Product Marketing teams to ensure content accuracy and seamless integration with new features.
• Analyze customer engagement data to evaluate program effectiveness and guide future content.
• Enhance product adoption and overall customer experience using feedback and usage patterns.

Requirements

• 3+ years of experience in customer enablement, customer success, or education in a mid-to-large B2B SaaS environment.
• Proven experience creating and managing a help center, knowledge base, or Learning Management System (LMS).
• Demonstrable experience using data and analytics to measure the impact of customer enablement programs.
• Experience collaborating with product management and product marketing teams.
• Excellent communication skills with a focus on technical writing.
• Must be based in the United States.

Culture & Benefits

• Remote-first working policy with optional office hubs in SF, NYC, Santa Barbara, and London.
• Twice yearly team offsites for in-person collaboration.
• Paid flexible time off and parental leave benefits.
• Employer-supported retirement contributions.
• Monthly phone and internet reimbursement.
• Company-sponsored LinkedIn Learning accounts and department budgets for professional development.
• Inclusive culture committed to fair and equitable hiring.