Director Of Enterprise Client Success (Remote) (Healthcare)

TL;DR

Director of Enterprise Client Success (Healthcare): Leading the Enterprise Client Success team, driving customer goals, product utilization, business transformation, and revenue expansion. Focus on strategic vision, team leadership, and improving customer lifetime value.

Location: 100% Fully Remote in the US

Company

hirify.global is a leader in specialty healthcare technology solutions.

What you will do

• Lead, expand, and mentor the Enterprise Client Success teams by setting the strategy and prioritizing key metrics.
• Drive customer lifetime value by defining the customer journey.
• Represent the voice of the customer and influence internal stakeholders.
• Partner with sales teams to ensure leads are effectively handled and followed up on.
• Identify at-risk clients and orchestrate Improvement Plans as necessary.
• Attend Trade Shows to represent the company and strengthen relationships with existing clients.

Requirements

• Passion for helping customers.
• 10+ years of client success / account management experience.
• Prior experience managing and owning Enterprise level client relationships.
• Demonstrated progressive experience in a Customer Success and/or Professional Services leadership role.
• Experience managing teams.
• Exceptional written and verbal communication skills.

Nice to have

• SaaS experience.
• Healthcare experience.
• Bachelor’s Degree.

Culture & Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match.
• 100% Company-Paid Parental leave.