UX Researcher (Digital Products)

TL;DR

UX Researcher (Digital Products): Executing qualitative and quantitative research to support product discovery and delivery for a rail travel app with an accent on understanding user needs and improving customer experience. Focus on delivering high-quality, actionable insights within established research frameworks to make evidence-based product decisions.

Location: Hybrid in London, UK. Office attendance required a minimum of 60% of time over a 12-week period. A 28-day work from abroad policy is available.

Salary: £45,000–£50,000

Company

hirify.global is a FTSE 250 company and Europe's number 1 downloaded rail app, connecting millions of travelers with tickets across 270+ rail and coach companies in over 40 countries.

What you will do

• Execute qualitative research such as usability testing, user interviews, and concept testing to support product discovery and delivery.
• Support quantitative research activities where appropriate, working within existing approaches and guidance.
• Collaborate closely with product managers and designers to plan and deliver research aligned to agreed priorities.
• Synthesise findings into clear, actionable insights and share them with teams through presentations, reports, and workshops.
• Contribute to ongoing discovery and evaluation work across one or more product teams.
• Support and guide designers in doing some of their own small-scale research, e.g., simple usability testing and short surveys.

Requirements

• Proven applied UX or product research experience, ideally within digital products or services.
• Experience running hands-on qualitative research, with some exposure to quantitative methods.
• Confidence delivering research to defined briefs and timelines.
• Ability to interpret behavioural and attitudinal data and communicate insights clearly to non-researchers.
• Experience collaborating with designers, product managers, or engineers in a product development environment.
• A practical, delivery-focused mindset and strong organisational skills.

Nice to have

• Experience in travel, ecommerce, or other complex, data-rich products.

Culture & Benefits

• Private healthcare & dental insurance.
• Generous work from abroad policy (28 days).
• 2-for-1 share purchase plans and an EV Scheme.
• Extra festive time off and excellent family-friendly benefits.
• Prioritised career growth with clear career paths, transparent pay bands, and personal learning budgets.
• Regular learning days and commitment to creating inclusive places to work.