Live Operations Associate

TL;DR

Live Operations Associate (Digital Media): Supporting premium subscription operations, with a primary focus on building, launching, and managing subscription channels and live experiences with an accent on ensuring a reliable, high-quality viewer experience. Focus on orchestrating tasks, delivering timely reports, and contributing to tooling improvements.

Location: Hybrid in office Monday - Thursday and ability to work from home on Friday.

Company

hirify.global is the #1 TV streaming platform in the U.S., Canada, and Mexico.

What you will do

• Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage.
• Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists.
• Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis.
• Deliver timely reports with key metrics, incidents, mitigations, and follow-ups.
• Contribute to tooling improvements and assist in testing and adoption of automation that increases operational efficiency.
• Manage customer notifications and workflow coordination to meet service-level agreements.

Requirements

• 4+ years in the digital media space, ideally across partners of different sizes.
• 4+ years in live online video operations with fundamentals in signal acquisition and live workflows using SCTE markers.
• Experience managing Linear Programming schedules and Linear/Broadcast EPG.
• Experience monitoring and troubleshooting CDN-related issues.
• Familiarity with metadata concepts and feed formats such as XML and JSON.
• Advanced Excel skills and experience working in custom CMS tools.

Nice to have

• A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech.
• Experience working with cloud-based live streaming technologies.
• Understanding of DRM and other content protections schemes.
• Experience with live events such as premier sporting events, fashion shows, and music concerts.

Culture & Benefits

• Opportunity to delight millions of TV streamers around the world.
• Gain meaningful experience across a variety of disciplines.
• Fast-growing public company where no one is a bystander.