Customer Success - North America - Strategic (AI)

TL;DR

Customer Success Strategic (AI): Partners with enterprise customers building and deploying conversational agents on the hirify.global Agents Platform with an accent on agent design, conversation flows, and voice customization to deliver clear business outcomes. Focus on deploying and scaling agents across web, mobile, and telephony, integrating agents with existing data sources and systems, and analyzing agent performance data and conversational logs to identify optimization opportunities.

Location: Remote within the United States. The ability to operate in ET, CT, MT, or PT timezones is required. Preference for candidates based in New York City or San Francisco.

Company

hirify.global is a research and product company defining the frontier of audio AI, offering both a Creative Platform and an Agents Platform powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

What you will do

• Advise enterprise customers on agent design, personas, conversation flows, and tool integrations.
• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
• Integrate agents with existing data sources and systems.
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities.
• Own expansion outcomes across a defined portfolio of enterprise accounts, measured by net revenue retention and multi-product adoption.
• Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products.
• Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders.
• Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences.
• Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs.

Nice to have

• Experience in audio AI space.

Culture & Benefits

• Innovative culture with a generational opportunity to define the trajectory of AI.
• Growth paths with countless opportunities to drive impact beyond your immediate role and responsibilities.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite in a new location.
• Monthly co-working stipend if not located near one of the main hubs.