TL;DR

Customer Success Manager: Responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across a portfolio of named accounts. Focus on technical adoption through understanding customer needs and strong product knowledge, as well as leveraging AI and automation tools to streamline workflows and improve decision-making.

Location: Turkiye

Company

%hirify_global% is dedicated to advancing the future of cybersecurity.

What you will do

Manage a portfolio of existing customers to maximize their usage and grow their Annual Recurring Revenue (ARR).
Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
Conduct business reviews with client leadership and health checks on deployments to drive satisfaction.
Identify and nurture upsell and cross-sell opportunities in collaboration with Sales by identifying additional use cases.
Analyze customer engagement levels to assess risk and execute action plans to progress account health.
Facilitate feedback between the customer and our development engineers through the Voice of the Customer program.

Requirements

A minimum of 3-5 years of experience in Customer Success, Project Management, Enterprise Sales, or Technical Account Management.
Strong communication and presentation skills, with the ability to handle customer escalations and commercial negotiations.
Familiarity with cybersecurity principles.
Strong time management skills, self-motivation, and desire for continuous learning.
Experience working across timezones and in a fast-paced, high-growth environment.

Nice to have

Exposure to or experience using workflow automation tools (e.g., Zapier, Airtable Automations, Make, Notion AI).
Experience collaborating with or managing AI agents, LLMs, or machine learning tools in a practical business context.
Demonstrated comfort with experimenting and implementing process improvements via automation.

Culture & Benefits

28 days holiday allowance + wellbeing days + birthday off!
Private medical insurance for you and your family.
A supportive and collaborative team that's as passionate as you are.
Home office setup support.
Great opportunities for growth and development.
Sodexo meal card and Entertainment allowance - Netflix / Spotify.