Customer Success Manager

TL;DR

Customer Success Manager: Responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across a portfolio of named accounts. Focus on technical adoption through understanding customer needs and strong product knowledge, as well as leveraging AI and automation tools to streamline workflows and improve decision-making.

Location: Turkiye

Company

hirify.global is dedicated to advancing the future of cybersecurity.

What you will do

• Manage a portfolio of existing customers to maximize their usage and grow their Annual Recurring Revenue (ARR).
• Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
• Conduct business reviews with client leadership and health checks on deployments to drive satisfaction.
• Identify and nurture upsell and cross-sell opportunities in collaboration with Sales by identifying additional use cases.
• Analyze customer engagement levels to assess risk and execute action plans to progress account health.
• Facilitate feedback between the customer and our development engineers through the Voice of the Customer program.

Requirements

• A minimum of 3-5 years of experience in Customer Success, Project Management, Enterprise Sales, or Technical Account Management.
• Strong communication and presentation skills, with the ability to handle customer escalations and commercial negotiations.
• Familiarity with cybersecurity principles.
• Strong time management skills, self-motivation, and desire for continuous learning.
• Experience working across timezones and in a fast-paced, high-growth environment.

Nice to have

• Exposure to or experience using workflow automation tools (e.g., Zapier, Airtable Automations, Make, Notion AI).
• Experience collaborating with or managing AI agents, LLMs, or machine learning tools in a practical business context.
• Demonstrated comfort with experimenting and implementing process improvements via automation.

Culture & Benefits

• 28 days holiday allowance + wellbeing days + birthday off!
• Private medical insurance for you and your family.
• A supportive and collaborative team that's as passionate as you are.
• Home office setup support.
• Great opportunities for growth and development.
• Sodexo meal card and Entertainment allowance - Netflix / Spotify.