Client Success Strategy Lead

TL;DR

Client Success Strategy Lead: Designing and optimizing global nurture programs for long-term client engagement, value realization, and retention across all regions with an accent on cross-functional alignment and data analysis. Focus on enabling CS teams to deliver proactive, consistent, and meaningful client experiences through the entire lifecycle.

Location: Must reside in São Paulo and be available to go to the office when requested.

Company

hirify.global is a platform connecting employees worldwide to partners for fitness, mindfulness, therapy, nutrition, and sleep.

What you will do

• Design and evolve the global nurture strategy across client segments, aligned to lifecycle stages and regional needs.
• Own the end-to-end execution of nurture initiatives, including prioritization, planning, and timeline management.
• Act as a strategic connector between Global CS Strategy, Regional CS Leaders, Revenue Marketing, Product, and Value teams.
• Analyze quantitative and qualitative data from nurture programs to identify gaps and opportunities, influencing strategic decisions.
• Build structured documentation, frameworks, and templates to help regional teams execute nurture programs consistently.
• Structure guidelines and quality standards for nurture execution, aligned with global strategy while allowing regional adjustments.

Requirements

• Previous experience in Client Success strategy, Nurture, or Operations in SaaS/B2B environments.
• Previous experience in process mapping, workflow optimization, or operational design.
• Excellent communication and stakeholder management skills across multiple seniority levels.
• Strong analytical and problem-solving skills, with the ability to convert insights into scalable improvements.
• Comfortable working with lifecycle frameworks, segmentation models, and customer engagement strategies.
• Fluent English and strong Portuguese proficiency.

Nice to have

• Previous experience with nurture flows, lifecycle automation tools, QBR/ABR processes, or client engagement frameworks.

Culture & Benefits

• Free Gold+ hirify.global membership for onsite gyms and studios, digital fitness programs, and online wellness resources; option to add up to three family members.
• Emotional wellbeing program with individual therapy sessions and on-demand content.
• Flexible work options with hybrid and remote possibilities.
• Employees define schedules that align with their time zones, team needs, and personal routines.
• Paid time off, vacations after 6 months, additional days off per year, and an extra holiday for your birthday.