Team Lead, Marketing Activation Services

TL;DR

Team Lead, Marketing Activation Services: Managing and developing a team of CRM specialists, providing strategic guidance, operational execution, and performance analysis to clients to maximize customer engagement. Focus on shaping CRM strategies, advising on lifecycle programs, analyzing performance, and driving measurable improvements in customer engagement.

Location: Hybrid role, coming into the office 3x a week in London

Company

hirify.global is a global marketing tech company that helps brands maximize the value of their customer engagement programs.

What you will do

• Act as a team leader and role model, setting the standard for Marketing Activation Services and demonstrating expertise in CRM and email deliverability.
• Manage and support day-to-day team operations, ensuring timely and accurate execution of campaigns.
• Own and advance email deliverability practices, developing and maintaining deliverability frameworks.
• Lead strategic and operational initiatives for enterprise clients, assessing business goals and developing CRM strategies.
• Collaborate cross-functionally with product, engineering, data, sales, and customer success teams.
• Develop scalable processes and documentation to ensure consistency and quality as the team expands.

Requirements

• 3+ years of hands-on experience in CRM, email marketing, lifecycle marketing, or marketing operations, including at least 2+ years of people management or team leadership.
• Strong understanding of email deliverability fundamentals, including authentication protocols and sender reputation.
• Demonstrated experience with CRM/ESP platforms (e.g., Salesforce Marketing Cloud, Braze, Adobe Campaign, Klaviyo, or similar).
• Proven track record of leading teams through complex operational workflows and driving continuous improvement.
• Excellent written and verbal communication skills, capable of conveying technical concepts clearly.
• Exceptional project and stakeholder management abilities.
• Strong interpersonal skills and client-facing presence.

Culture & Benefits

• Join a vibrant, fast-growing startup with a strong product and proven business.
• Be part of a team of ~560 thinkers and doers across multiple locations.
• Opportunity for career growth, with 2 of every 3 managers promoted from within.
• Work closely with cross-functional teams, influencing product roadmap decisions.
• Contribute to the overall business growth of a global marketing tech company.