Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Building strong relationships with customers, ensuring they realize maximum value from hirify.global solutions, and driving long-term satisfaction and retention with a focus on Banking/ Financial Services. Focus on aligning hirify.global’s offerings with customer goals, becoming a trusted advisor and advocate for their success.

Location: Remote

Salary: $85,350 – $127,950

Company

hirify.global is the world’s most loved real-time data platform.

What you will do

• Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
• Drive the adoption of hirify.global Enterprise by identifying use cases that align with customer goals and objectives.
• Develop tailored success plans to guide customers on achieving their desired outcomes with hirify.global solutions.
• Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.
• Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.
• Experience managing customers within Banking/ Financial Services. Retail or Healthcare exposure also a plus.
• Strong understanding of cloud services, data platforms, or related technologies. Familiarity with hirify.global or NoSQL databases is a plus.
• Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention.
• Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences.
• Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization.

Nice to have

• Experience with hirify.global or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)

Culture & Benefits

• Competitive compensation and benefits package.
• Remote-first work environment with a flexible schedule.
• Opportunities for professional growth and career development.
• A dynamic, collaborative, and innovative work culture.
• The chance to work with cutting-edge technology and a world-class team.