Senior Business Analyst (Salesforce)

TL;DR

Senior Business Analyst (Salesforce): Driving the migration of global operations to Salesforce CRM by transforming business needs into testable requirements and ensuring sprints are supplied with ready-to-work items. Focus on mapping processes, defining data and non-functional requirements, and partnering with product, architecture, and engineering teams to scale the rollout.

Location: Remote (Hybrid if desired) in either Barcelona or Warsaw

Company

hirify.global Group connects 24 million patients with 280k doctors across 13 countries monthly, offering marketplaces, SaaS, and AI tools to streamline healthcare.

What you will do

• Own requirements from intake to Definition of Ready (DoR), creating user stories with acceptance criteria and non-functional requirements.
• Collaborate with stakeholders to enhance request quality and ensure alignment with Definition of Ready standards.
• Partner with architects and engineering teams to align on solution design.
• Define data models/taxonomies, prepare data mapping, and support migration/cutover planning.
• Prepare and run User Acceptance Testing (UAT) with business users, track defects, and contribute to release notes.
• Contribute to business and technical refinement meetings and prioritization sessions, driving continuous improvement across teams.

Requirements

• 3 to 5+ years as a Business Analyst in a Salesforce environment.
• Strong requirements engineering skills (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal).
• Solid data literacy (object/field design, mappings, basic SQL/Sheets).
• Experience coordinating UAT and working across product, engineering, or operations teams.
• Confidence with Jira/Confluence and diagramming tools (Miro/Figma).
• Excellent written and spoken English.

Nice to have

• Salesforce certifications (BA, Admin, App Builder) or hands-on exposure to Sales/CS processes.
• Extensive experience with, and deep knowledge of Jira.
• Familiarity with QA practices, release processes, or analytics tools.
• Experience with integrations (e.g., CTI system, scheduling, email tools).

Culture & Benefits

• Healthcare insurance and wellness support (gym memberships, mental health).
• Time off benefits including vacation, birthday, and recharge days.
• Employee Share Option Plan (ESOP) available after 6 months.
• Career growth opportunities and cross-functional projects.
• Work with a global team in a diverse and inclusive environment.
• Remote work and flexible hours are available.

Hiring process

• Intro chat with Talent Acquisition Partner.
• Hiring Manager Interview with Salesforce Product Manager.
• Case Study assignment.
• Team Interview with Head of CRM & Payments and other team members.