Senior Database Support Engineer (PostgreSQL)

TL;DR

Senior Database Support Engineer (PostgreSQL): Investigating and resolving advanced customer issues across the hirify.global platform, including Postgres, Auth, RLS, Storage, Realtime, and Edge Functions, with an accent on optimizing workloads and providing tailored advice. Focus on reproducing bugs, isolating root causes, and escalating to engineering with solid reproduction steps, while contributing to product quality and developer experience.

Location: Fully Remote (required to be in APAC time zones)

Company

hirify.global is a Postgres development platform offering a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search, built by developers for developers.

What you will do

• Investigate and resolve advanced customer issues across the hirify.global platform, including Postgres, Auth, RLS, Storage, Realtime, and Edge Functions.
• Provide consultative advice to optimize workloads, avoid common pitfalls, and offer tailored guidance to advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate issues to engineering with solid reproduction steps.
• Communicate clearly and empathetically with customer users of all levels, especially during high-impact situations.
• Spot patterns across support tickets and recommend improvements to documentation, tooling, and the product.
• Mentor junior team members and help raise the overall quality bar for support.

Requirements

• 6+ years in technical support, backend engineering, SRE, or similar roles.
• Deep PostgreSQL knowledge, including autovacuum behavior, WAL growth, long-running transactions, and table bloat.
• Strong skills in high-performance SQL and query optimization.
• Comfortable troubleshooting complex setups, including multi-tenant schema patterns.
• Ability to debug Edge Functions and understand distributed system behavior.
• Experience handling data migration issues (pg_dump/restore, schema drift, failed migrations) and safe recovery.
• Hands-on experience with cloud hosting providers like AWS, and comfortable in terminal and Linux environments.
• Required location in APAC time zones.

Culture & Benefits

• Fully remote work with a globally distributed, open-source-first team.
• Receive ESOP (equity ownership) in the company.
• Tech allowance to set up your ideal work environment.
• 100% health insurance coverage for employees and 80% for dependents.
• Annual off-sites for team connection and collaboration.
• Flexible, asynchronous work environment allowing you to manage your own time.
• Annual education allowance for professional development (courses, books, conferences).

Hiring process

• Apply by submitting your application for review.
• Complete a short intro video call to get acquainted.
• Participate in up to four interviews with founders, future teammates, and cross-functional team members.
• Receive a decision, potentially after a final follow-up question.