Onsite IT Support Specialist

TL;DR

Onsite IT Support Specialist: Providing technical assistance and troubleshooting hardware, software, and network issues for global IT User Support team. Focus on managing employee onboarding/offboarding, documenting systems, and maintaining IT equipment inventory in a fast-paced environment.

Location: Must be located in Makati City, Philippines

Company

hirify.global is a Switzerland-based provider of wealth management technology and services for financial institutions around the world.

What you will do

• Respond to user inquiries and provide technical assistance.
• Troubleshoot hardware, software, and network issues.
• Manage employee onboarding/offboarding (access, devices, accounts).
• Provide ad-hoc support for meeting rooms.
• Prioritize and resolve IT concerns, escalating serious issues to relevant stakeholders.
• Document systems, procedures, and processes, providing accurate information and guidance on IT products or services.

Requirements

• Strong proven track record of working as an IT User Support Specialist or comparable role.
• Experience in providing 1st and 2nd level support.
• Experience with various Microsoft Windows client and server operating systems.
• Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.).
• Good understanding of computer systems, mobile devices, and other tech products.
• Knowledge of ITIL Incident Management best practices.

Nice to have

• Working experience in a global context is a plus.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.

Culture & Benefits

• Embraces diversity and fosters an equal opportunity environment and inclusive culture.
• Collaborative, supportive, and flexible work environment.