Application Support Specialist (Jira/Atlassian)

TL;DR

Application Support Specialist (Jira/Atlassian): Providing system administration and optimization for business-critical Atlassian applications with an accent on workflow automation and governance. Focus on configuring Jira and Confluence, managing integrations, and supporting global investment community clients.

Location: Manila, Philippines

Company

hirify.global provides enterprise data management solutions to the global investment community, powering more than US$75 trillion in assets under management annually.

What you will do

• Provide quality system administration support for Jira, Jira Service Management, Confluence, and associated add-ons.
• Manage Jira projects, users, permissions, screen schemes, and workflow configurations.
• Evaluate, configure, and install Atlassian plug-ins and custom add-ons.
• Establish standards, best practices, and governance for Jira and Confluence management.
• Provide technical support for dashboards, projects, and reports, including developing advanced JQL queries.
• Create automated scripts and triggers using Webhooks and perform Jira instance migrations.
• Partner with stakeholders to gather requirements and optimize business processes.

Requirements

• 2–4+ years of relevant experience with Atlassian Suite (Cloud): Jira Software, Jira Service Management (including Assets), Confluence, and Tempo.
• Skilled in Jira Service Management client portal configuration and workflow automation.
• Working knowledge of Atlassian add-ons such as Automation for Jira.
• Familiarity with Agile methodology lifecycle.
• Strong process governance or automation workflow knowledge.
• Excellent verbal and written communication, a self-starter attitude, and a collaborative mindset.

Nice to have

• Familiarity with automated scripts using REST API.

Culture & Benefits

• Transportation & Rice Allowance.
• 20 Days Annual Leave (Pro-rated) and 2 Days Volunteer Day.
• Employee Assistance Program: Mental Health Support.
• Life Insurance and Optional Pension Plan upon regularization.
• Family Benefits: Medical Reimbursement, Medical and Dental (HMO).
• Commitment to promote diversity and inclusion.