Senior Noc Engineer (CX)

TL;DR

Senior NOC Engineer (CX): Ensuring maximum service availability and performance for all CX products by providing support to Technical Support, R&D, Product, and other internal teams. Focus on preventative and reactive tasks related to network and platform activity, creating and updating documentation, and providing clear communication to stakeholders.

Location: Philippines - Manila. Hybrid model: 2 days working from the office and 3 days of remote work each week.

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Troubleshoot Cloud Systems, and Network platform issues from a server-side perspective.
• Validate and test all hirify.global CX products and platforms.
• Perform routine health checks over and above automated monitoring to ensure quick detection of service affecting issues.
• Respond to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
• Work with both internal and external teams to assist in escalated troubleshooting.
• Interface with internal product teams to stay current on new and planned product additions or updates.

Requirements

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
• Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
• Experience in creating, utilizing, and maintaining technical documentation.

hirify.global-to-have">hirify.global to have

• Experience working with SaaS/cloud-based software environments.
• Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges.
• Experience working with firewalls.
• Experience working with BMC.

Culture & Benefits

• Ever-growing, market-disrupting, global company.
• Fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• hirify.global-FLEX hybrid model enables maximum flexibility.