TL;DR

Senior NOC Engineer (CX): Ensuring maximum service availability and performance for all CX products by providing support to Technical Support, R&D, Product, and other internal teams. Focus on preventative and reactive tasks related to network and platform activity, creating and updating documentation, and providing clear communication to stakeholders.

Location: Philippines - Manila. Hybrid model: 2 days working from the office and 3 days of remote work each week.

Company

%hirify_global% Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

Troubleshoot Cloud Systems, and Network platform issues from a server-side perspective.
Validate and test all %hirify_global% CX products and platforms.
Perform routine health checks over and above automated monitoring to ensure quick detection of service affecting issues.
Respond to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
Work with both internal and external teams to assist in escalated troubleshooting.
Interface with internal product teams to stay current on new and planned product additions or updates.

Requirements

Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
Understanding of packet analysis and packet capture utilities.
Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
Experience in creating, utilizing, and maintaining technical documentation.

%hirify_global% to have

Experience working with SaaS/cloud-based software environments.
Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges.
Experience working with firewalls.
Experience working with BMC.

Culture & Benefits

Ever-growing, market-disrupting, global company.
Fast-paced, collaborative, and creative environment.
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
%hirify_global%-FLEX hybrid model enables maximum flexibility.

Senior Noc Engineer (CX)