Customer Support Specialist (US Market)

TL;DR

Customer Support Specialist (US Market): Ensuring districts receive outstanding logistical and technical support for hirify.global's platforms and services with an accent on efficient post-sale processes and client satisfaction. Focus on addressing issues efficiently, coordinating with various teams, and fostering strong client relationships.

Location: Must be based in Ciudad de México, Mexico

Company

hirify.global is an educational organization focused on math learning, providing resources, training, and research to the educational community globally.

What you will do

• Support US districts by addressing issues and questions, coordinating with Operations, Supply Chain, Tech, and Account Management teams.
• Ensure smooth onboarding for districts, helping them set up and adapt to digital platforms.
• Foster strong client relationships by being proactive, responsive, and empathetic in every interaction.
• Collaborate closely with US Account Management to align customer needs and strengthen long-term partnerships.
• Contribute to building scalable processes that will support growth across the Americas.

Requirements

• Excellent Spanish/English communication skills, both spoken and written, with confidence to lead meetings and calls with US clients.
• Strong desire to learn and grow in a dynamic, fast-paced environment.
• Ability to multitask and stay organized, while being willing to dive into details.
• Strong interpersonal skills and a client-focused mindset.
• Analytical, problem-solving approach, with creativity to find efficient solutions.

Nice to have

• Experience in customer support or other client-facing roles.
• Passion for supply chain management and educational technology.
• Enjoy optimizing processes and tackling complex challenges.

Culture & Benefits

• Ambitious goals and high standards, driven by the conviction that improving education is a game changer.
• Real responsibility and impact from day one, with trust to lead projects and make decisions.
• Dynamic, fast-paced environment where speed and adaptability make the difference.
• Team of curious, motivated people who challenge themselves to grow.
• Culture guided by feedback and collaboration, valuing ideas for their impact.
• Flexible working hours, time off during the Christmas break, and flexible compensation options.