Client Success

TL;DR

Client Success (Customer Support): Serve as the primary point of contact, proactively engaging clients to resolve their concerns and ensure satisfaction. Focus on high-volume, high-risk pricing reviews, business partner escalations, and client experience campaigns to retain at-risk clients. Acts as central point of contact to high-profile clients, as needed.

Location: Cuajimalpa, Mexico City, Mexico

Company

hirify.global Inc. is a payments technology company delivering innovative services.

What you will do

• Serve as the primary point of contact for assigned clients, ensuring a positive experience.
• Proactively engage clients to assess satisfaction and identify potential issues.
• Analyze client feedback and usage data to detect churn risks and take appropriate action.
• Collaborate with internal teams to resolve client concerns and ensure alignment on client needs.
• Handle high-volume and high-risk pricing reviews, working with Finance and Sales teams.
• Assist business partners with focused campaigns to enhance client experience.

Requirements

• Experience in client support and account management.
• Proficiency in using CRM systems like Salesforce.
• Strong communication and negotiation skills.
• Ability to analyze client feedback and identify churn risks.

Culture & Benefits

• Opportunity to work in a collaborative and supportive environment.
• Exposure to various internal teams and departments.
• Professional development and growth opportunities.