TL;DR

Client Success (Customer Support): Serve as the primary point of contact, proactively engaging clients to resolve their concerns and ensure satisfaction. Focus on high-volume, high-risk pricing reviews, business partner escalations, and client experience campaigns to retain at-risk clients. Acts as central point of contact to high-profile clients, as needed.

Location: Cuajimalpa, Mexico City, Mexico

Company

%hirify_global% Inc. is a payments technology company delivering innovative services.

What you will do

Serve as the primary point of contact for assigned clients, ensuring a positive experience.
Proactively engage clients to assess satisfaction and identify potential issues.
Analyze client feedback and usage data to detect churn risks and take appropriate action.
Collaborate with internal teams to resolve client concerns and ensure alignment on client needs.
Handle high-volume and high-risk pricing reviews, working with Finance and Sales teams.
Assist business partners with focused campaigns to enhance client experience.

Requirements

Experience in client support and account management.
Proficiency in using CRM systems like Salesforce.
Strong communication and negotiation skills.
Ability to analyze client feedback and identify churn risks.

Culture & Benefits

Opportunity to work in a collaborative and supportive environment.
Exposure to various internal teams and departments.
Professional development and growth opportunities.