Business Analyst (Product Support Operations)

TL;DR

Business Analyst (Product Support Operations): Driving change through enhancement of existing business processes to increase efficiency, ensuring business continuity, and helping meet strategic goals. Focus on identifying, planning, and implementing process improvements, introducing new methods, and communicating changes effectively.

Location: Manila (Flexible)

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences with its AI-powered Experience Orchestration platform.

What you will do

• Identify, plan, and implement process improvements to reduce costs, minimize errors, and eliminate rework.
• Introduce new methods, tools, and workflows to enhance product/service quality and improve customer satisfaction.
• Communicate process changes effectively through clear, inclusive, and multi-channel communications.
• Promote, document, and share best practices to ensure sustainable process improvements and organizational adoption.

Requirements

• 3–5+ years of experience in business process improvement, operations, or a related role with a proven track record.
• Knowledge of process improvement methodologies.
• Strong analytical and critical-thinking skills to interpret data, evaluate processes, and recommend actionable improvements.
• Excellent communication and change management abilities to effectively convey process changes and influence adoption.
• Solid project management experience, including planning, executing, and monitoring initiatives.
• Proficiency in process documentation and workflow tools (e.g., Visio, Lucidchart).

Culture & Benefits

• Global team of over 6,000 employees.
• Emphasis on empathy and collaboration.
• Competitive benefits and perks comparable to larger tech companies.
• Opportunities for significant impact and ownership of work.