Technical Customer Support Specialist (Audio AI)

TL;DR

Technical Customer Support Specialist (Audio AI): Providing exceptional B2B and enterprise client support for an audio AI platform, with an accent on technical troubleshooting of APIs, code, and the platform. Focus on diagnosing complex technical problems, ensuring seamless user experience, and contributing to product improvements through customer feedback.

Location: Fully Remote (Global)

Company

hirify.global is a research and product company defining the frontier of audio AI, aiming to build the most important audio AI platform in the world and make information accessible in any voice, language, or sound.

What you will do

• Quickly and effectively resolve customer support tickets for B2B and enterprise clients.
• Diagnose and address technical issues related to the hirify.global platform, AI, APIs, and code.
• Continuously update and improve support documentation and help center articles.
• Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.
• Foster strong relationships with enterprise clients to support their ongoing success with our products.

Requirements

• 2-3 Years in Technical Customer Support, preferably in a SaaS or high-growth technology company with B2B/enterprise experience.
• Expertise in resolving issues related to APIs, browser errors, and other technical integrations.
• Well-established experience and proficiency using GCP suite (BigQuery, Firestore/Firebase) and an understanding of GoogleSQL/SQL.
• Proficiency in reading and troubleshooting code, primarily in Python, but also preferably in JavaScript, Node.js, and React.
• Passion about audio AI, driven by a desire to make content universally accessible.
• Strong verbal and written communication skills with meticulous attention to detail.

Nice to have

• Prior experience working in a startup with international, remote teams.
• Familiarity with and use of hirify.global products.

Culture & Benefits

• Innovative culture defining the trajectory of AI with rapid experimentation and lean autonomous teams.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend to meet up with colleagues (social travel).
• Annual company offsite in new locations (e.g., Croatia, Italy).
• Monthly co-working stipend if not located near main hubs (New York, London, Warsaw).
• Truly global team with collaboration across 30+ countries, with a remote-first approach.