Services Leader, Strategic Accounts

TL;DR

Services Leader, Strategic Accounts: Building and scaling a global Strategic Account Services organization, defining processes, playbooks, and success metrics for hirify.global's largest enterprise customers. Focus on overseeing complex, multi-stakeholder implementations, partnering with cross-functional teams, and building scalable operations in a high-growth SaaS environment.

Location: Hybrid in Austin, Texas, requiring 1-2 days commute to the office weekly

Company

hirify.global is a dynamic design platform company focused on empowering customers to integrate design into their workflows and scale into enterprise accounts.

What you will do

• Build, lead, and develop a global team of Strategic Implementation Managers and Technical Account Managers.
• Oversee complex, multi-stakeholder implementations for enterprise and strategic accounts.
• Collaborate closely with Sales, Customer Success, Product, and Engineering to align on customer outcomes.
• Design and optimize implementation and services processes that scale globally.
• Identify gaps, design solutions, and execute to build scalable systems, playbooks, and standards.

Requirements

• 5+ years of people management experience in a SaaS environment.
• Proven experience leading implementation, professional services, or enterprise services teams.
• Direct experience supporting million-dollar+ SaaS accounts.
• Technically fluent background working with technical products or platforms.
• Must be able to commute to the Austin, Texas office 1-2 times a week.

Nice to have

• Experience managing global or distributed teams.
• Strong builder mentality and comfortable operating in ambiguity.

Culture & Benefits

• Equity packages and health benefits plans.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy.
• Annual Vibe & Thrive allowance for wellbeing and office setup.
• Flexible leave options for work-life balance.