Healthcare Software Support Representative (Touch MD)

TL;DR

Healthcare Software Support Representative (Touch MD): Providing frontline support for Nextech software applications, ensuring timely resolution of customer issues and maintaining satisfaction. Focus on troubleshooting software exceptions, managing support incidents, and scheduling software upgrades.

Location: Remote within the United States (except California)

Company

hirify.global is a leader in specialty healthcare technology solutions.

What you will do

• Develop proficiency in Nextech software functionality and its leverage in a medical office setting.
• Answer incoming calls and reply to support emails in a timely fashion.
• Fully document and resolve incomplete incidents following Nextech guidelines.
• Schedule and perform upgrades of Nextech software.
• Investigate software exceptions and error reports.
• Maintain detailed notes and documentation for each support incident in the ticketing system.

Requirements

• 1 year of experience in a software troubleshooting role with customers.
• Excellent technical skills, including basic computer skills.
• Strong interpersonal, written, and verbal communication skills.
• Proficient skills in using the Microsoft Office Suite.
• Excellent customer service skills.
• Ability to type at a rate of 30 WPM, with 90% accuracy.
• Work authorization for the United States is required.
• Must be based in the United States (excluding California).

Nice to have

• Bachelor's degree.
• Salesforce experience.
• Experience using Zoom Contact Center (or similar) in a call center environment.
• Ability to type at a rate of 50 WPM, with 95% accuracy.

Culture & Benefits

• Competitive pay and generous annual bonus opportunity.
• 401(k) with Employer Match.
• Paid Time Off & Holidays: 40 hours of paid personal time, 15 days of accrued PTO, and 11 paid holidays.
• Choice of Medical, Dental, and Vision plans.
• Health Savings Account with employer match.
• 100% Company-Paid Parental Leave, Life Insurance, and Short/Long Term Disability Insurance.
• Wellness Programs and Employee Assistance Program.

Hiring process

• One-Way Video Interview (5-6 questions, less than 15 minutes).
• Skill-based assessment through Criteria (~20 minutes).
• 45-60 minute Hiring Manager Interview.
• 60 minute Team Interview.