Customer Success Coordinator (Medtech)

TL;DR

Customer Success Coordinator (Medtech): Handling incoming calls, chats, and emails from customers, delivery partners, and patients, resolving issues and answering questions with an accent on customer support interactions, relationship development, and day-to-day operations. Focus on being the subject matter expert, utilizing soft skills and technical aptitude, and assisting with challenging client requests.

Location: Remote (USA). May work from home or in ScriptDrop’s corporate office in Columbus, OH.

Salary: $4,308–$6,539 (monthly, USD)

Company

hirify.global is the leading prescription savings platform in the U.S., helping Americans find convenient and affordable healthcare.

What you will do

• Serve as the lead point of contact for all customer support matters (inbound and outbound).
• Accurately document customer support interactions in SalesForce cases.
• Develop relationships with customers, including pharmacies, courier companies, and patients.
• Act as the Subject Matter Expert (SME) for all systems and processes related to customer support.
• Manage day-to-day courier and pharmacy operations and assist in manual tasks.
• Assist with challenging client requests or issue escalations as needed.

Requirements

• Effective communication skills through phone, email, and chat interactions.
• Ability to thrive in a high-pace work environment.
• Experience with tools similar to Slack and SalesForce.
• Experience delivering client-focused solutions to customers.
• Proven ability to juggle multiple projects while maintaining sharp attention to detail.
• Experience handling difficult or complicated customer service issues is required.

Nice to have

• Some college experience.
• Experience handling various levels of business partners.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with a company match and an Employee Stock Purchase Plan (ESPP).
• Unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• Additional benefits including mental wellness, financial wellness programs, and fertility benefits.
• Generous parental leave, pet insurance, and supplemental life insurance.
• Commitment to growing and empowering an inclusive community.
• Reasonable accommodations for candidates with disabilities.