Client Support Representative (Fintech)

TL;DR

Client Support Representative (Fintech): Maintaining effective communication and providing training on digital tools to subscribers with an accent on customer education, product support, and relationship management. Focus on handling high call volumes, troubleshooting issues, and promoting financial technology services and products.

Location: Remote (US)

Salary: Monthly $2,880–$3,040 USD (Hourly $18.00–$19.00 USD)

Company

hirify.global is a leader in the financial technology industry, building a culture where the highest goal is to empower others to accomplish more.

What you will do

• Handle high volumes of inbound and outbound calls for product support and customer education.
• Log call notes in Salesforce and create JIRA tickets for development.
• Maintain strong client relationships, focusing on satisfaction and retention.
• Educate clients on product enhancements and guide them through corporate intranets.
• Troubleshoot issues by researching account activity and following up on resolutions.
• Promote hirify.global services and products including websites, domain names, and digital advertising.

Requirements

• Strong customer service experience.
• Bachelor's Degree or equivalent education preferred.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Strong communication, analytical, and organizational skills.
• Ability to prioritize, multitask, and work effectively in a team environment.
• Flexibility in work schedule for 10 AM - 7 PM CT.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Empowers associates to be authentic and bring their best to work.
• Committed to diversity and equal employment opportunities.
• Remote work model with limited office visits for team learning.
• Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act for applicable employees.