Customer Care Agent (SaaS)

TL;DR

Customer Care Agent: Responding to customer inquiries and resolving issues promptly via phone and email with an accent on troubleshooting complex technical issues effectively and providing accurate platform information. Focus on maintaining detailed records of customer interactions and supporting the improvement of customer development operations.

Location: Remote in California, Colorado, or Texas

Salary: $20 per hour

Company

hirify.global provides an end-to-end workflow and e-commerce solution to digitalize the people's photography industry.

What you will do

• Respond to customer inquiries and resolve issues promptly and courteously via phone and email.
• Provide accurate information about the platform and its features.
• Troubleshoot technical issues and escalate complex problems to appropriate departments.
• Maintain detailed records of customer interactions and transactions using a CRM system.
• Support the improvement of Customer Development operation.

Requirements

• Must be located in California, Colorado, or Texas.
• 1+ year of experience in customer service or support, using technical documentation.
• At least 6 months of experience troubleshooting hardware or software remotely.
• Ability to quickly grasp and explain new technologies, product updates, and systems to end users.
• Experience communicating customer issues to internal teams.
• Excellent verbal and written communication skills.

Culture & Benefits

• Collaborative and open work environment with a strong feedback culture and bi-annual review process.
• In-person team meetings at least twice yearly within the US.
• Opportunity to work from abroad for up to 40 days outside the USA.
• Unlimited vacation and flexible sick days.
• Paid medical leave and paid parental leave.
• Free FitOn membership with generous monthly credits.
• Annual learning budget of $500 (can be increased to $1,000).