Customer Care Agent (SaaS)

TL;DR

Customer Care Agent (SaaS): Responding to customer inquiries and resolving technical issues for an e-commerce solution with an accent on providing accurate platform information and troubleshooting. Focus on maintaining detailed records of interactions and supporting operational improvements.

Location: Remote from California, Colorado, or Texas, USA

Salary: $20.00 per hour (hourly non-exempt)

Company

hirify.global is a product company dedicated to digitalizing the people photography industry by providing an end-to-end workflow and e-commerce solution.

What you will do

• Respond to customer inquiries and resolve issues promptly and courteously via phone and email.
• Provide accurate information about the platform and its features.
• Troubleshoot technical issues and escalate complex problems to appropriate departments.
• Maintain detailed records of customer interactions and transactions using the CRM system.
• Support the improvement of Customer Development operations.

Requirements

• 1+ year of experience in customer service or support, using technical documentation.
• At least 6 months of experience troubleshooting hardware or software remotely.
• Ability to quickly grasp and explain new technologies, product updates, and systems to end users.
• Experience communicating customer issues to internal teams.
• Excellent verbal and written communication skills.
• Must be based remotely in California, Colorado, or Texas, USA.

Culture & Benefits

• Collaborative and open work environment with a strong feedback culture and bi-annual reviews.
• Flexible hybrid model with teams distributed across the US.
• Ability to work from almost anywhere, allowing up to 40 days outside the USA.
• Generous leave policy, flexible sick leave, paid medical leave, and paid parental leave.
• Subsidized fitness membership with various options.
• Annual learning budget of $500, with potential to increase to $1,000.