Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing product and service information, resolving customer problems, and ensuring satisfaction for customers in the EV charging ecosystem with an accent on handling technical issues and guiding customers through setup. Focus on troubleshooting, managing customer queries via multiple channels, and collaborating with development teams to report bugs.

Location: Onsite in Amsterdam, Netherlands. Remote work is not an option for this role.

Company

hirify.global empowers companies across the EV ecosystem with technology and services for seamless charging experiences, serving over 200,000 customers and 20% of the Dutch market.

What you will do

• Build and maintain high customer satisfaction by exceeding expectations.
• Provide support via email, live chat, and phone in French and English.
• Answer questions about new features and functionalities and engage with potential customers.
• Troubleshoot technical issues reported by customers, ensuring positive experiences.
• Guide customers in setting up their charging stations with clear instructions.
• Collaborate with other teams, including development, to report product bugs and shortcomings.

Requirements

• Minimum 1 year of experience in a customer contact role.
• Native-level fluency in French is a must.
• High-level English proficiency (spoken and written) required.
• Ability to handle challenging customer situations calmly.
• Positive attitude, team player, open to feedback, and eager to learn.
• Energy for working within a scale-up environment.
• MBO+ degree or equivalent level through experience.
• Must be willing to work from the office in Amsterdam.
• Ability to work in the Netherlands without requiring sponsorship for employment visa status now or in the future.

Culture & Benefits

• 8% Pension allowance paid monthly with investment freedom.
• Fair use holiday policy providing more holiday days than most scale-up companies.
• All necessary technology and business tools.
• Daily varied and healthy food options for lunch, fruits, and drinks at the office.
• Regular social events and team-building activities.
• Personal training and development opportunities.
• Referral program.
• Participation in the company's SAR program, linking claims to hirify.global's value development.