It Helpdesk / It Operations Specialist

TL;DR

It Helpdesk / It Operations Specialist: Providing first- and second-line IT support for internal teams and systems, focusing on reliability and structure. Focus on troubleshooting Windows, macOS, and Linux environments, and managing Microsoft 365 and Google Workspace.

Location: On-site in Bucharest, Romania

Company

hirify.global is a global entertainment company dedicated to creating high-quality experiences spanning the entire value chain of video games.

What you will do

• Provide first- and second-line IT support via email, Slack, and Jira.
• Handle office IT support, including equipment and peripherals.
• Install, configure, and maintain laptops, desktop PCs, development consoles, and other devices for new and existing employees, including onboarding and offboarding.
• Troubleshoot and support Windows, macOS, and Linux environments.
• Manage Microsoft 365 and Google Workspace (user accounts, licenses, access management) and Okta for identity management.
• Maintain IT asset inventory and support internal process improvements.

Requirements

• 3+ years of experience in IT Helpdesk or Technical Support roles.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with Microsoft 365, Google Workspace, Atlassian Jira, and Cloudflare administration.
• Solid understanding of networking concepts and troubleshooting.
• Excellent problem-solving, communication, and attention to detail skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Full-time, on-site position.
• Offering a 12-month contract with the possibility of extension.
• Focus on internal IT support and operations.