Customer Support Consultant

TL;DR

Customer Support Consultant: Delivering outstanding customer support via emails and building strong customer relationships with an accent on handling sensitive customer data with care and security. Focus on maintaining a deep understanding of client solutions and meeting KPIs in a multicultural and multilingual environment.

Location: Fully remote (Global)

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support globally.

What you will do

• Deliver outstanding customer support via emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Requirements

• Excellent English communication skills (C1/C2 for both spoken and written).
• At least 6 months experience in customer support.
• Experience with Excel.
• Strong analytical thinking and research skills.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience with Intercom.
• Experience with Salesforce.

Culture & Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.