Customer Support Consultant

TL;DR

Customer Support Consultant (SaaS): Delivering outstanding customer support via emails and building strong customer relationships with an accent on handling sensitive customer data with care and security. Focus on applying the latest customer happiness practices and meeting KPI, maintaining a deep understanding of client solutions.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

Requirements

• Excellent English communication skills (C1/C2 for both spoken and written)
• At least 6 months experience in customer support is a must
• Advanced Excel knowledge and experience with logistics
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to have

• Experience with Intercom and Salesforce

Culture & Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy