Service Manager (It Infrastructure)

TL;DR

Service Manager (It Infrastructure): Building and managing service operations across Russian-speaking countries with an accent on after-sales service, service centers, and vendor interaction. Focus on organizing service processes, developing partnerships with authorized service centers, and ensuring proper service coverage and quality.

Location: On-site in Kazakhstan or Georgia

Company

hirify.global is a multinational company.

What you will do

• Develop a service process algorithm across all ASBIS divisions to organize local service support.
• Develop and optimize business processes in collaboration with other departments to ensure SLA compliance and monitoring.
• Find service companies, analyze the local service market, and conclude contracts with service organizations.
• Support and train partner service centers on interactions with manufacturers regarding spare parts ordering and warranty report generation.
• Implement quality control of services provided and monitoring SLA compliance.
• Manage contractual relationships with clients and service partners, and resolve service-related conflicts.

Requirements

• Experience organizing service centers of various sizes.
• At least 3 years of sales experience in the IT and/or service industry in a management position.
• Deep understanding of service center processes and their interactions with IT equipment vendors and distributors, logistics, and INCOTERMS-2020+.
• Good communication skills and business development experience.
• Analytical thinking and experience working with large volumes of information.
• Proficiency in Russian and English languages sufficient to conduct dialogue on technical, service, or legal topics in IT.

Culture & Benefits

• Opportunity to work for a financially strong, fast-growing multinational company.
• Constant interaction with global teams of professionals.
• Health insurance coverage.
• International career opportunities.
• Access to continuous professional development.
• Life events’ gifts, corporate presents and awards, years of service bonuses.