Senior Operations Trainer

TL;DR

Senior Operations Trainer: Delivering high-impact training programs and evolving knowledge content across an international organization with an accent on advanced analytics, AI-driven solutions, and Learning Experience Design principles. Focus on designing unified, automated training and knowledge systems that improve efficiency and enhance the customer self-service journey.

Location: Poznań, Poland

Company

hirify.global is building marketplace sustainable ecosystems that millions of people depend on every month to buy and sell cars, find homes, land jobs, and trade secondhand goods.

What you will do

• Deliver high-impact training programs across an international organization.
• Maintain and evolve knowledge content.
• Lead complex, multi-country training and knowledge initiatives.
• Orchestrate knowledge assets, leveraging advanced analytics and AI-driven solutions.
• Design unified, automated training and knowledge systems.
• Improve efficiency, reduce operational costs, and enhance the customer self-service journey.

Requirements

• Experience in delivering high-impact training programs.
• Experience in maintaining and evolving knowledge content.
• Experience in leading complex, multi-country training and knowledge initiatives.
• Knowledge of advanced analytics and AI-driven solutions.
• Knowledge of Learning Experience Design principles.
• Experience in digital transformation.

Culture & Benefits

• Work in a culture that's ambitious, fast-moving, and built on trust.
• Collaborate across 50+ nationalities and 8+ markets.
• Be part of a customer-led approach that puts real people first.
• Backed by Prosus, one of the world's largest tech investors.