Client Relationship Manager

Client Relationship Manager
FOCO ELEVADO LDA, Remote

We are PRpillar, an established online reputation management agency helping FinTech brands since 2014. Our portfolio has over 50 brands, including some of the most well-known names in the industry.

What you’ll be doing:

🌸Build and maintain strong relationships with PRpillar’s clients, ensuring their needs are met
🌸Act as the primary point of contact for clients, providing regular updates and reports
🌸Develop reputation improvement strategies tailored to each client
🌸Monitor client satisfaction and proactively address concerns or issues
🌸Identify opportunities for service expansion
🌸Collaborate with our Online Reputation Project Managers to ensure smooth project execution

What we expect from you:

💦Experience in client management, account management, HR or PR-related roles
💦Excellent communication and negotiation skills
💦High level of attention to details
💦Ability to manage multiple clients and tasks at once, fast reaction time
💦Alignment with our values: trust, openness, and long-term thinking
💦Energetic and positive attitude; a proactive, problem-solving mindset

What we offer:

☘️Competitive salary based on your experience and performance
☘️Generous PTO 32 days and sick leave
☘️Work 40 hours per week with freedom of movement and a flexible schedule
☘️Professional Development: we provide an growth-focused environment with opportunities to increase your professional knowledge
☘️Open Atmosphere: offer any idea or give constructive criticism — your opinion will be heard and can make a real difference
☘️Corporate Culture: we keep it friendly, informal, and collaborative. We support each other, enjoy a good laugh, and stay focused on shared goals

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