Senior Solution Consultant (AI)

TL;DR

Senior Solution Consultant (AI): Showcasing innovative AI-powered customer experience solutions and crafting technical solution roadmaps with an accent on AI integration, complex technical problem-solving, and pre-sales support. Focus on performing detailed discovery, facilitating AI-powered demos, and designing comprehensive technical architectures for large-scale sales deals.

Location: Flexible within Singapore. You must be legally permitted to work in Singapore.

Company

hirify.global empowers organizations to improve loyalty and business outcomes through its AI-powered Experience Orchestration platform, serving over 8,000 organizations worldwide.

What you will do

• Build and document reusable solutions using hirify.global, Infrastructure as Code, RESTful APIs, and cloud services.
• Present dynamic demonstrations of innovative offerings to decision-makers.
• Run workshops to uncover customer gaps, define benefits, and present outcomes.
• Create customized demos and documentation like Discovery, Architecture, and Solution Design Proposals.
• Maintain up-to-date insights on industry trends and best practices.
• Lead teams for large/complex opportunities in the presales process.

Requirements

• Strong technical knowledge of IT concepts, software standards, databases, and networking.
• 5+ years of experience implementing/integrating CRMs, software, or coding.
• Experience building CX solutions using Agentic AI techniques.
• Advanced technical knowledge of contact center technologies (surveys, quality management, WFM, IVR, digital engagement, PCI compliance).
• Technical knowledge in VOIP, SIP, RTP, messaging carrier services, infrastructure, networking, and security.
• Strong understanding of AI concepts like LLMs, NLUs, and Predictive AI models.
• Experience documenting technical artifacts and building presentations.
• Experience working with a Cloud or SaaS company.
• Refined presentation skills and ability to facilitate workshops.
• Strong autonomy, independence, and ability to manage competing projects.
• In-depth knowledge of industry trends, customer, and competitor insights.
• Ability to understand customer security needs and articulate solutions.
• Strong business acumen and communication with senior leaders.

Nice to have

• Hands-on experience with REST APIs integrations.
• Programming languages like JavaScript, Python.
• Hands-on experience with AWS, Salesforce, and/or ServiceNow.
• Infrastructure as Code: CloudFormation and Terraform.
• Strong project management skills.

Culture & Benefits

• Employees have independence to make a larger impact and take ownership.
• Opportunity to be part of a strong salesforce committed to success.
• Commitment to fairness in the workplace and equal opportunity.
• Great benefits and perks like larger tech companies.
• Support for reasonable accommodations in the application process.