Regional Customer Success Manager (Automotive AI)

TL;DR

Regional Customer Success Manager (Automotive AI): Manage and grow relationships with large automotive dealerships using AI products, focusing on onboarding, adoption, and retention. Focus on driving customer success through strategic consulting, onsite visits, and cross-functional collaboration to optimize AI platform usage and reduce churn.

Location: Remote (US), Ohio

Company

hirify.global provides an AI-driven platform that helps local businesses convert leads into paying customers, recognized for innovation and growth.

What you will do

• Serve as primary post-sales contact for large automotive dealerships using AI products
• Manage a regional territory with 2–3 onsite dealership visits per week
• Consult dealerships through AI transformation and handle inquiries and escalations
• Drive adoption and utilization of hirify.global products with deep product and industry knowledge
• Engage proactively during renewals to secure customer retention
• Develop strong customer relationships and act as a trusted advisor

Requirements

• Must be located in or able to work remotely within the United States, specifically Ohio
• 3+ years automotive experience and 5+ years in customer success or account management
• Experience engaging with C-suite and executive-level customers
• Strong problem-solving and analytical skills with technical aptitude
• Proven success in increasing product usage and customer retention
• 4-year degree required

Nice to have

• Top 10% performance reviews over past 3 years
• B2B software experience
• Consulting and onboarding experience

Culture & Benefits

• Open and transparent culture with strong operating principles
• Comprehensive medical, dental, vision, life insurance, and disability coverage
• Paid parental leave and fertility benefits
• Generous vacation and summer holiday weekends
• 401k plan and onsite gym and childcare at HQ
• Bi-annual swag drops with company gear