Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Providing proactive and reactive post-implementation support to hirify.global's customers, ensuring alignment with customer priorities and hirify.global's business objectives with an accent on managing critical issues, problems, and requests. Focus on facilitating problem resolution across internal teams, driving actions, and communicating best practices.

Location: Remote (USA)

Company

hirify.global Ltd. delivers extraordinary customer experiences, fights financial crime, and ensures public safety through its software products used by global businesses.

What you will do

• Understand the full hirify.global solution and third-party integrations for designated accounts.
• Analyze support activity and SR trends, ensuring SLAs are met and CSAT is achieved.
• Facilitate problem resolution across hirify.global internal teams, driving actions, communication, and RCA/Best Practices.
• Establish relationships and effectively communicate with key members of the Customer’s technical team.
• Oversee the transition phase from Client Services to Customer Support.
• Communicate and advocate customer requirements and concerns to product management and R&D teams.

Requirements

• Possess excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions.
• Ability to prioritize and make appropriate decisions.
• Proven ability to meet deadlines and maintain quality standards.
• Excellent problem-solving skills and strong customer service skills.
• Ability to interact effectively with all levels of management and customers.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company with a fast-paced, collaborative, and creative environment.
• Opportunity to learn and grow with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work in an environment that encourages innovation and constantly raising the bar.
• Be part of a company recognized as the market leader in its domains.