Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Overseeing SalesCloser Customer Success Team, working to ensure the success of partners by designing and executing customer success strategies that enhance user adoption, engagement, and retention. Focus on driving customer value realization, improving the customer journey, and fostering a customer-first culture across all teams.

Location: 100% Remote outside of Canada. Preferred working time zone must be Pacific Time.

Company

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages.

What you will do

• Lead the design and execution of customer success strategies that enhance user adoption, engagement, and retention across the customer lifecycle.
• Drive customer value realization by implementing programs that increase product usage, customer satisfaction, and lifetime value.
• Collaborate cross-functionally to identify opportunities that improve the customer journey and reduce churn.
• Oversee support operations, ensuring fast resolution times, scalability of help channels, and continuous improvement of customer experience.
• Manage key accounts and at-risk customers, implementing strategies to strengthen relationships and maximize renewals.
• Support, mentor, and grow a high-performing Customer Success organization, including Account Managers, Support Specialists, and Success Managers.

Requirements

• A minimum of 5-7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Strong leadership, coaching, and stakeholder management skills.
• Capacity to manage global teams and complex projects seamlessly.
• Must be detail-oriented, creative and have a passion for helping partners and Team Members achieve their goals.
• Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality.
• Fluent in English (spoken and written); knowledge of an additional language is an asset.

Culture & Benefits

• Fully remote position allowing you to work from your home anywhere in the world.
• Exciting and dynamic environment with a great leadership team.
• Comprehensive training program and regular performance reviews to facilitate your success.
• Competitive compensation based on experience and proven abilities.
• Great referral programs with incentives and bonuses.
• A global workforce of multi-cultural and talented colleagues.