Integration Support Specialist

TL;DR

Integration Support Specialist: Troubleshooting and resolving challenging integration issues with direct connections between hirify.global and client systems with an accent on API and SFTP proficiency. Focus on interpreting technical documentation, maintaining troubleshooting documentation, and serving as an integrations expert.

Location: Onsite in Lehi, Utah, 5 days a week.

Company

hirify.global provides a complete platform and outcome-driven AI employees to help local businesses convert leads into paying customers.

What you will do

• Support clients and internal teams by resolving key integration issues.
• Troubleshoot and fix challenging integration problems to ensure customer value.
• Serve as an integrations expert, sharing customer needs to improve offerings.
• Maintain high-quality troubleshooting documentation for supported integrations.
• Become an expert in hirify.global’s public APIs and SFTP experience.
• Communicate effectively with clients and internal teams during issue resolution.

Requirements

• 1 year of prior experience setting up software or following technical operating procedures.
• Proficiency in using APIs and SFTPs, including authentication methods.
• Experience with tools like Datadog, Kibana, Zapier, Tray.io, and Jira.
• Experience using Postman to interact with APIs and executing command line scripts.
• A base understanding of SQL and ability to write queries for debugging.
• Experience explaining complex technical processes to clients with varying technical aptitudes.

Culture & Benefits

• Open and transparent culture with operating principles guiding daily behavior.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave, plus fertility benefits.
• Generous vacation time and three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits.
• 401k Plan with competitive company matching.
• Bi-annual swag drops with hirify.global gear.
• Onsite HQ (Utah) gym with professional coaches and classes.
• Onsite HQ (Utah) child care center, subsidized for employees.