Customer Success Representative

TL;DR

Customer Success Representative: Interacting with users digitally to address questions, support inquiries, and bug reports with an accent on delivering world-class service and digital onboarding sessions. Focus on solving problems through chat, phone, and email, and ensuring new users get started effectively.

Location: Onsite in Bloomsbury, London. Office-first policy requires all employees to work from the office.

Company

hirify.global is a rapidly growing startup leading the platform for data-driven math education, focused on improving educational outcomes for millions of children.

What you will do

• Interact with users digitally to address questions, support inquiries, and bug reports.
• Solve problems primarily through chat support, and also via phone and email.
• Hold digital onboarding sessions to help new users get started with the product.
• Deliver world-class customer service with patience and high-stress tolerance.
• Be the face of hirify.global for its users, striving to go the extra mile.

Requirements

• Experience in a customer-facing role in a service industry.
• Fluent in English, both spoken and written.
• 1-2 years of work experience.
• A-levels or equivalent qualification.
• Tech-savvy, with basic knowledge of Excel and SQL.

Nice to have

• A bonus if you don't hate math.

Culture & Benefits

• Play a key role in an exciting journey within a young, hungry, and fast-growing startup.
• Work with fantastic colleagues in a fun environment.
• Receive competitive compensation.
• Opportunities for growth and development into new roles as the company expands.