Client Success Manager

TL;DR

Client Success Manager: Managing enterprise client relationships and driving product adoption in a B2B SaaS environment with an accent on client satisfaction, retention, and strategic consulting. Focus on building strong partnerships with marketing stakeholders, ensuring revenue retention, and collaborating cross-functionally to deliver client solutions.

Location: London, United Kingdom (onsite)

Company

hirify.global is a B2B SaaS platform that uses machine learning and computer vision to help marketing teams make smarter creative decisions by analyzing digital advertising content at scale.

What you will do

• Act as primary contact for day-to-day client interactions and collaborate with global client partners.
• Build and maintain relationships with director and VP-level marketing stakeholders to drive satisfaction and renewals.
• Lead onboarding, training, and workshops to maximize product value and adoption.
• Provide strategic consulting to align client and company KPIs and solve challenges.
• Monitor key metrics, report to senior management, and conduct regular client reviews to ensure retention and growth.
• Collaborate with sales, marketing, operations, product, and engineering teams to deliver client solutions and relay feedback.

Requirements

• Location: Must be based in London, United Kingdom (onsite)
• 4+ years experience in enterprise customer success or account management.
• Experience working with marketing, branding, or advertising teams.
• Experience in SaaS companies and startups preferred.
• Strong communication and presentation skills with executive audiences.
• Proficient in Google Sheets, Excel, and analytics tools.

Culture & Benefits

• Fully paid medical, dental, and vision insurance (US) and private medical insurance (UK).
• Generous time off and bank holidays.
• Education budget for individual or team learning experiences.
• Annual subscriptions for mental wellbeing apps.
• Monthly coaching for career and personal development.
• Stock options and 3-month full pay parenting leave after one year.
• Employee contributions to 401(k) after eligibility period.