TL;DR

Client Success Manager: Managing enterprise client relationships and driving product adoption in a B2B SaaS environment with an accent on client satisfaction, retention, and strategic consulting. Focus on building strong partnerships with marketing stakeholders, ensuring revenue retention, and collaborating cross-functionally to deliver client solutions.

Location: London, United Kingdom (onsite)

Company

%hirify_global% is a B2B SaaS platform that uses machine learning and computer vision to help marketing teams make smarter creative decisions by analyzing digital advertising content at scale.

What you will do

Act as primary contact for day-to-day client interactions and collaborate with global client partners.
Build and maintain relationships with director and VP-level marketing stakeholders to drive satisfaction and renewals.
Lead onboarding, training, and workshops to maximize product value and adoption.
Provide strategic consulting to align client and company KPIs and solve challenges.
Monitor key metrics, report to senior management, and conduct regular client reviews to ensure retention and growth.
Collaborate with sales, marketing, operations, product, and engineering teams to deliver client solutions and relay feedback.

Requirements

Location: Must be based in London, United Kingdom (onsite)
4+ years experience in enterprise customer success or account management.
Experience working with marketing, branding, or advertising teams.
Experience in SaaS companies and startups preferred.
Strong communication and presentation skills with executive audiences.
Proficient in Google Sheets, Excel, and analytics tools.

Culture & Benefits

Fully paid medical, dental, and vision insurance (US) and private medical insurance (UK).
Generous time off and bank holidays.
Education budget for individual or team learning experiences.
Annual subscriptions for mental wellbeing apps.
Monthly coaching for career and personal development.
Stock options and 3-month full pay parenting leave after one year.
Employee contributions to 401(k) after eligibility period.