Customer Success Specialist

TL;DR

Customer Success Specialist: Supporting users of a smart saving and investing app by resolving issues, communicating with customers, and collaborating with product and tech teams for improvements. Focus on customer satisfaction, problem solving, and effective communication in a fintech startup environment.

Location: Hybrid with offices in London, Athens, or Cyprus

Company

hirify.global is a fintech startup offering a smart saving and investing app operating across 10 European markets with over 2 million users and £2 billion saved.

What you will do

• Resolve user problems encountered in the hirify.global app
• Communicate with customers via Customer Success channels and email
• Manage user queries on social media platforms
• Collaborate with product teams using customer insights to drive improvements
• Report operational issues to operations and tech teams

Requirements

• Excellent spoken and written English and Greek
• Proactive, quick learner, organized, and able to multitask
• Tech savvy with ability to work with new software and technologies
• Confident communicator capable of handling challenging situations
• Hybrid work arrangement with presence in London, Athens, or Cyprus offices

Nice to have

• Knowledge of any other European language

Culture & Benefits

• Stock options ownership
• Private health insurance
• Annual training budget
• Free hirify.global Premium subscription
• Competitive referral scheme
• 25 days holiday plus bank holidays and 45 work-from-anywhere days
• 2 weeks sabbatical after 4 years
• Enhanced parental leave and paid volunteering day
• Annual team trip and inclusive company culture