Technical Support Specialist (Spanish)

TL;DR

Technical Support Specialist (Spanish): Handling inbound/outbound support issues and problem-solving for clients of a reservation software with an accent on delivering best-in-class customer experience and efficient communication. Focus on becoming an expert user, contributing to documentation, and implementing standard operating procedures.

Location: Hybrid in Denver, CO. Must be authorized to work in the United States for this position.

Salary: $21.90/hour + additional compensation opportunities for weekends, plus 10% bonus potential

Company

hirify.global, founded in Hawaii and acquired by Booking Holdings, creates powerful tools for tours, activities, and attractions with over 20,000 clients globally.

What you will do

• Become an expert hirify.global user and stay updated on new feature releases.
• Handle inbound/outbound support issues via emails and phone calls.
• Provide exceptional support by listening, understanding, and problem-solving with customers.
• Communicate across teams to ensure client needs are met and provide feedback to the product team.
• Contribute to help documentation and improve standard operating procedures.

Requirements

• Fluent in English and Spanish (both written and spoken).
• Authorized to work in the United States.
• Committed to delivering best-in-class customer/technical support.
• Able to work closely and effectively with others.
• Patient, curious, detail-oriented, and eager to problem-solve.
• Excellent verbal and written communicator.
• Shift flexibility with five 8-hour shifts per week (Monday – Sunday).

Culture & Benefits

• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days & 12 paid holidays per year.
• Global leave benefit, including 22 weeks paid parental leave.
• 401k + employer matching.
• Social hours & events, team-building, and educational opportunities.
• Wellness benefits and work-from-home assistance.
• Hybrid friendly work environment.