Associate Technical Account Manager (Real Estate)

TL;DR

Associate Technical Account Manager (Real Estate): Providing technical support and software implementation guidance to clients with an accent on troubleshooting software issues and product configuration. Focus on building strong client relationships and continually developing deep expertise in hirify.global products.

Location: Hybrid in Vancouver, BC

Salary: $69,600 - $73,100 CAD annually

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products globally.

What you will do

• Provide technical support and software implementation guidance to assigned clients.
• Assist clients with product configuration, deployment, and best practice adoption.
• Troubleshoot and resolve software application issues while communicating product features.
• Build strong client relationships and develop deep expertise in hirify.global products and solutions.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent combination of education and experience.
• Strong written and oral communication skills.
• Critical thinking and problem-solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft 365 desktop applications.

Nice to have

• Experience professionally serving customers in a technical support, sales, or retail service role.
• Understanding of the property management or relevant hirify.global supported industry and industry best practices.
• Working knowledge of accounting practices.
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.

Culture & Benefits

• Dynamic work environment with comprehensive training programs and abundant opportunities for career growth.
• Philanthropic support to organizations chosen by employees, contributing to over 350 nonprofits globally.
• Award-winning culture, consistently recognized by Glassdoor's "Best Place to Work".
• Comprehensive benefits, including 100% paid employee medical premiums.
• Company profit-sharing plan and flexible work arrangements.