TL;DR

Customer Success Manager (Enterprise SaaS): Manage customer onboarding, adoption, and ongoing value delivery with an accent on building strategic relationships and driving measurable outcomes. Focus on proactive issue resolution, customer health monitoring, and cross-functional collaboration to maximize customer satisfaction and retention.

Location: Remote within Canada, must be located in PST or MST time zones

Company

%hirify_global% is a product company specializing in AI-driven SaaS solutions focused on email security and internet technologies.

What you will do

Serve as the primary contact for assigned enterprise customers, guiding platform adoption and success planning.
Deliver regular business reviews communicating ROI and aligning on success metrics.
Understand customer industries and challenges to provide tailored recommendations.
Promote platform feature usage and identify opportunities for expanded adoption.
Monitor customer health, manage escalations, and collaborate with internal teams to resolve issues.
Maintain expert knowledge of product roadmap and communicate updates to customers.

Requirements

Must be located in PST or MST time zones within Canada
5+ years of customer success experience in enterprise SaaS.
Proven ability to manage large customer portfolios and executive relationships.
Strong communication and problem-solving skills.
Proficiency with CRM and case management tools such as Salesforce and Jira.
Technical understanding of internet technologies, networking, and email security.