Team Lead Admin Support

TL;DR

Team Lead Admin Support (Customer Support): Leading a team providing technical and administrative support for the hirify.global Brightspace LMS and associated SaaS tools with an accent on team leadership, operational management, and technical escalation. Focus on coaching, troubleshooting complex LMS issues, managing support workflows, and driving continuous improvement in service delivery.

Location: Remote with flexible work arrangements

Salary: 65,000–85,500 CAD annually

Company

hirify.global is a cloud company modernizing education by providing innovative learning management solutions to transform the way the world learns globally.

What you will do

• Coach and mentor a team of Product and Technical Support Specialists, fostering a collaborative and high-performance culture.
• Oversee daily operations ensuring timely resolution of client cases and manage escalations.
• Troubleshoot complex LMS and platform configuration issues and maintain accurate documentation.
• Analyze support metrics to identify improvement opportunities and refine support workflows.
• Lead or participate in projects related to LMS administration, support operations, and technology improvements.
• Communicate technical information clearly to technical and non-technical users and maintain customer satisfaction.

Requirements

• Must have strong English skills (B2 level or higher).
• Experience supporting LMS or SaaS platforms with 3+ years in customer support or help desk roles.
• Proven leadership experience including coaching, mentoring, and performance management.
• Technical troubleshooting skills across web-based applications and supported browsers.
• Familiarity with Office 365, Salesforce or similar case management tools.
• Ability to manage competing priorities in a fast-paced environment and collaborate across teams.

Culture & Benefits

• Flexible work arrangements and remote-friendly environment.
• Learning and growth opportunities including tuition reimbursement and paid days off for education.
• Comprehensive employee wellbeing programs and competitive benefits package.
• Retirement planning and wellness reimbursements.
• Employee recognition, referral programs, and social events.
• Dog-friendly offices in multiple locations including Canada and Australia.