Success Lead

TL;DR

Success Lead (Customer Support): Lead post-sales onboarding, implementation, and partnership management for K-12 SaaS with an accent on team leadership, operational rigor, and strategic KPI execution. Focus on building high-performing teams, managing complex district relationships, and driving customer success outcomes aligned with revenue goals.

Location: Remote within the United States with significant overlap with Americas time zones

Salary: $138,600 - $190,000 USD depending on US state

Company

hirify.global accelerates humanity’s progress by providing a global K-8 education communication platform used in over 95% of US schools and 180 countries, focusing on innovative learning experiences.

What you will do

• Lead and develop a team of district onboarding and partnerships managers, setting KPIs and fostering a culture of accountability and collaboration.
• Own the full post-sales lifecycle including onboarding, product adoption, renewals, and expansions for district partnerships.
• Develop and operationalize success playbooks and coordinate cross-functional processes with Sales, Product, Support, and Marketing.
• Manage KPIs and revenue targets, using data to monitor account health and mitigate risks.
• Optimize onboarding and account management workflows and oversee systems like Salesforce, Notion, and Asana.
• Act as executive sponsor for strategic district partners and influence product roadmap through customer insights.

Requirements

• 10+ years in Customer Success or Account Management in K-12 SaaS with 5+ years leading managers or teams
• Proven experience managing customer-facing teams responsible for renewals, expansions, and onboarding
• Strong command of success KPIs, forecasting, and strategic playbook execution
• Experience improving processes and scaling operations in fast-paced environments
• Data-driven approach to monitoring account health and risk
• Exceptional communication and executive presence with senior leaders
• Expertise with Salesforce, Asana, Notion, and data dashboards

Nice to have

• Experience as a K-12 district administrator or leadership role
• Project management certifications or methodologies (Lean, Six Sigma, PMP, CSM, CCSM, CSPO)

Culture & Benefits

• Distributed company hiring regardless of location with Americas time zone overlap
• Competitive compensation with base salary plus incentive pay
• Commitment to equal employment opportunity and accommodation for disabilities